
One office, two completely different front doors
A plastic surgery practice runs two administrative paths out of the same reception desk, and generic paperwork serves neither of them well. The cosmetic side is elective and self-pay: the person filling in the packet is booking a consultation, has no claim to file, and is being asked at length for coverage details that will never be used. The reconstructive side goes the traditional route: there is a referring physician, there are records to request, and the details that were pointless an hour ago are suddenly the ones that matter most. Most plastic surgery patient forms you find online are a single medical-history PDF that ignores the distinction entirely, so the front desk keeps a second document in a drawer and staples the two together. What a consultation clinic actually needs is one editable patient packet: ask the referral questions only when there is a referrer, drop the coverage block for a cosmetic consultation, and keep the medical history identical across both, because that part genuinely is the same.
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