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✨ Early access — free to start

Patient satisfaction survey software that tells you why, not just how much

A score says something went wrong. A comment says it was the forty-minute wait. Send a standard or conversational survey after the visit and get both in one place your team actually reads — free to start.

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Most practices find out far too late

The patients who are unhappy rarely say so at the desk. They are polite on the way out, they do not return, and the practice learns what went wrong weeks later — sometimes publicly, sometimes never. Meanwhile the small operational faults that caused it stay invisible: waits that quietly stretched, a check-in step that confuses people, a billing explanation that made sense to staff and to nobody else. None of that shows up in your calendar. It shows up much later as patients who drifted away for reasons you could have fixed in an afternoon. The usual answer, a patient feedback survey nobody opens, does not help either, because a long questionnaire from an unfamiliar sender is easy to ignore. What practices need is a short, well-timed ask that gets answered, and a way to read the answers without exporting a spreadsheet.

  • Built for HIPAA-compliant workflows

  • Free to start — 50 patient actions each month

Two ways to ask, one place for the answers

Send a standard survey and you get a clean, structured set of responses — quick for the patient, easy to compare across weeks. Send a conversational survey on a paid plan and the patient can explain themselves in their own words while the answers still come back structured, which is where the useful detail usually hides. Either way the results land in one place your team can actually work with: scores alongside the free-text comments that explain them, rather than a number with no story attached. Because DocRepute also owns the intake side, the survey knows which visit it relates to, so feedback is not floating free of context. Specialty variants work the same way — a dental patient feedback form is simply a patient experience survey shaped for that practice, not a different product to buy.

What a week of feedback actually looks like

A physiotherapy clinic sends a four-question survey after each appointment. Over a week, scores look broadly fine — until the comments make one thing obvious: three separate patients mention that nobody explained what the home exercises were for. That is not a clinical problem and it would never have surfaced in a score. It is a two-minute change to how the last part of the appointment is handled, and the practice makes it on Thursday. The following week the comments change. That is the entire value of patient experience survey software for an independent practice: not a dashboard full of metrics, but two or three specific, fixable things you would otherwise never have heard.

Feedback first, then the same invitation for everyone

Surveys and reviews connect here, but not in the way this industry usually connects them. Private feedback comes to you first, so you get the chance to understand and fix something before it becomes public. Then every eligible patient receives the same Google review invitation — the same one, regardless of what they said in the survey, what score they gave, or how a staff member felt about the visit. There is no filtering, no routing of happy patients toward Google and unhappy ones somewhere quieter, and private survey text is never copied into a public review. The patient decides entirely what, if anything, they publish. That is a deliberate choice: it keeps you clear of review-gating policy problems, and it means the reviews you do collect are ones you can stand behind. The neutral review-request workflow is documented in full on its own page.

What it costs, and what it does not claim

The free plan includes 50 completed patient actions each month, and a credit is used only when a patient actually completes a survey — building and publishing surveys costs nothing. Paid plans add conversational surveys and AI analysis that groups feedback into sentiment and topics for your staff to review. On claims, it is worth being precise: these are your practice questions, not validated clinical instruments. DocRepute does not offer standardized-instrument validation, does not benchmark you against national datasets, and does not make clinical-outcome claims — the value is operational insight you can act on, and treating it as anything more would be dishonest. DocRepute is HIPAA-focused and built for HIPAA-compliant workflows, and is in early access ahead of launch.

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  • Free to start — 50 action credits a month
  • Building and publishing forms uses none of them
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Frequently Asked Questions

Patient satisfaction survey software collects structured feedback from patients after their visit and organises the responses so a practice can see patterns. DocRepute sends standard or conversational surveys, captures both scores and free-text comments, and keeps them alongside the visit they relate to.

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