
One patient, several adults, and a tool that assumes one phone number
Every general-purpose intake product makes the same quiet assumption: one patient, one phone, one email, one person filling in the form. Pediatrics breaks it before lunchtime on the first day. The patient is four years old and cannot complete anything. The form is completed by whichever adult brought them — a parent this week, the other parent next week, a grandmother for the Monday sick visit, a nanny for the follow-up. The contact record is an adult's, frequently more than one adult's, sometimes at different addresses with different views about who should receive the text. Then the same practice sees a fifteen-year-old for a sports physical, and the form has to grow up with the patient. Pediatric patient intake software has to start from that reality rather than patch it afterwards, because every field on a pediatric form quietly contains a second person — and patient intake software for pediatric clinics that ignores it simply pushes the mess onto your front desk instead.
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