
One unfinished clipboard, two schedules behind
In most specialties a patient who arrives with paperwork to finish delays one clinician. In dentistry they delay two. The hygienist has her own column and her own hour; the dentist is moving between operatories doing exams inside those hours. A new patient who turns up at 8:58 for a nine o'clock appointment and needs fifteen minutes with a clipboard does not only push her own appointment back — she pushes the exam the dentist was going to do at 9:20, which pushes the operative appointment waiting in the next room. By half past ten the whole morning is running late and nobody can point at the reason. That is the specific problem dental patient intake software has to solve, and it is why sending a form link is not the same as solving it. The form has to come back before the day starts, and somebody has to know on Friday which of Monday's patients have not filled it in.
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