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Location-level review reporting for multi-location healthcare reputation

A planned DocRepute view that rolls your own patient feedback and review invitations up by location and by provider, so a five-office group can tell which site needs a look — without paying for an enterprise reputation suite. In early access ahead of launch.

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Every office reports separately, so nobody sees the group

Run one practice and you know how it is going without looking anything up. Run five and the picture arrives in fragments: a manager mentions that Tuesdays have been rough at the north office, a survey comment gets forwarded from somewhere, and the quarterly conversation about multi-location healthcare reputation turns into everyone defending their own site from memory. The information usually exists. It is simply sitting in five separate places, in five slightly different shapes, with nobody able to put site C beside site A and see whether the difference is real. Groups end up buying enterprise reputation platforms to solve this, then paying for listings management, competitor tracking and monitoring modules nobody ever opens, when the thing they actually wanted was location-level review reporting: one table, one row per office, the same numbers in every row. That is the piece DocRepute is building, and it is deliberately the only piece.

  • Built for HIPAA-compliant workflows

  • Free to start — 50 patient actions each month

One hierarchy, and the same numbers in every row

The planned multi-location review dashboard follows the shape your group already has: the practice at the top, each location beneath it, each provider beneath their location. Everything DocRepute collects is attributed as it arrives, so a survey completed after an appointment at your second site, with that site's provider, counts in both places at once and needs no tagging from your staff afterwards. What rolls up is your own activity: how many eligible patients were invited to leave a Google review, how many surveys went out, how many came back, and what the location-level patient feedback actually said. Open a site and you get its rows. Open a provider and you get theirs. Close it again and you are back to the group view, which is the one most owners look at first — not because it holds the most detail, but because it is the only one that tells you where the next hour is best spent.

Comparison that points at a question, not a verdict

The useful moment in any roll-up is the one where two rows disagree. Provider comparison and location comparison sit in the same view for exactly that reason: when one office invites ninety patients a month and another invites twenty on a similar schedule, or when one site's feedback keeps circling back to the wait at the front desk, you have found a question worth asking. DocRepute is careful about what happens next. These numbers describe what patients did and said inside your own workflows. They are not a performance score, not a ranking of your clinicians, and not evidence of anything on their own. A low response rate can mean a struggling office, a broken invitation step, or a receptionist who has been off sick for three weeks. The reporting gets you to that question in a minute instead of a quarter, and getting there fast is most of the value. What it means is still yours to work out, with the people who were in the building.

A five-office group, first Monday of the month

An owner-operator with five offices and eleven providers opens the group view before her management call. Four offices invited nearly every eligible patient to leave a review last month. The fifth invited about a third of them. Her first instinct is that the newest office is struggling generally. The provider rows say otherwise: two of its three providers look like everyone else, and the third — who joined in January — has almost no activity at all. She does not need a theory. She calls that office manager, who explains that the new hire's patients are being checked out through a routine that was never connected to the review workflow. It takes ten minutes to fix. The point of the example is what did not happen: nobody built a spreadsheet, nobody exported five separate reports, and nobody spent the management call arguing about whether the newest office was pulling its weight on the strength of a feeling.

The reporting stops where your own data stops

Being exact about this is part of the pitch. The roll-up covers what DocRepute collected: your surveys, your patient feedback, your review invitations, attributed by location and by provider. It does not monitor review sites, manage or sync directory listings, scrape or aggregate ratings from Google or anywhere else, run service-recovery casework, or post responses on your behalf, and it makes no promise about what your ratings will do. If a competitor demo showed you a wall of third-party review feeds, that is a different category of product and we are not quietly claiming to be it. What you get instead is a number whose provenance you can explain, which is a far better basis for a management conversation than an aggregate nobody can account for. DocRepute is HIPAA-focused and built for HIPAA-compliant workflows, with a BAA planned to be available at launch. The reporting counts and groups; every decision that follows is made by your team.

Where it sits on the roadmap, and what it costs

Location and provider roll-up reporting is planned rather than live. DocRepute is in early access ahead of launch, and this view is one of the things early-access practices are shaping, which is a genuine reason to join now: how a group wants to split by site versus by provider, and which numbers belong on the first screen, are decisions we would far rather make with multi-site practices than guess at from the outside. The access model itself is already settled. The free plan includes 50 action credits a month, and a credit is used only when a patient completes a regular intake submission or a standard survey — building, editing and publishing forms and surveys costs nothing, and the free plan has no AI. Paid plans add AI intake, conversational surveys, and sentiment and topic analysis of the feedback arriving alongside. Join early access and tell us what your group view needs to show on the day it opens.

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Frequently Asked Questions

It is reporting that breaks patient-experience activity down by site and by provider instead of collapsing a whole group into one number. Managing multi-location healthcare reputation is mostly a comparison problem: before you can act, you need to know whether one office is genuinely different from the others. In DocRepute this covers the activity the platform collects for you — surveys sent and completed, the feedback patients left, and the neutral Google review invitations that went out — each attributed to the location and provider it belongs to.

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